Privacy Policy

Jinsun Machineries (“Jinsun”, “we”, “our” or “us”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to the Jinsun Machineries website, email communications and sales process.

By using our website or submitting an order or enquiry, you agree to the practices described below.

1. Information we collect

We collect the following categories of information:

• Contact details you provide: name, company, email address, phone number, billing and shipping address.
• Order information: items purchased, quantities, delivery instructions and payment references (we do not store full card numbers — payments are processed by our payment provider).
• Enquiry content: messages, specifications and attachments you send to us when requesting a quote or asking a technical question.
• Website data: IP address, device and browser type, referring URL, pages visited, and similar analytics data collected via cookies or server logs.

2. How we use your information

• Process orders, arrange shipping and handle after-sales support.
• Respond to quote requests, technical questions and other enquiries.
• Issue invoices, process payments and keep accounting records.
• Improve our website, catalogue and customer experience.
• Send transactional emails (order confirmations, dispatch updates, warranty notices) and — where you have opted in — occasional product updates or newsletters.
• Comply with legal, tax and regulatory obligations.

3. Legal basis

We process personal data where we have a contractual need (to fulfil your order), a legitimate business interest (to run, improve and secure our service), your consent (for marketing communications), or a legal obligation.

4. Cookies & analytics

Our website uses cookies and similar technologies to remember your preferences, keep your cart working, measure traffic and improve performance. You can disable cookies in your browser settings, though some features of the site may not work correctly without them.

5. Who we share information with

We share personal information only with parties who need it to deliver our service:

• Payment processors to handle your payment securely.
• Shipping carriers and freight forwarders to deliver your order.
• Customs brokers where required for export shipments.
• IT, hosting and analytics providers under appropriate confidentiality terms.
• Regulators, law enforcement or professional advisers where we are legally required.

We do not sell your personal information to third parties for marketing purposes.

6. International transfers

Because we serve customers and work with manufacturers across multiple countries, personal data may be transferred to, stored in, or accessed from jurisdictions outside Hong Kong. Where this happens, we take reasonable steps to ensure it is handled in line with this policy.

7. Data retention

We keep personal information only for as long as needed to provide our services and meet legal, accounting or reporting requirements. Order and invoicing records are typically retained for at least seven years. Marketing contact data is kept until you unsubscribe.

8. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or alteration — including HTTPS, access controls and regular backups. No method of electronic storage or transmission is 100% secure, but we take the protection of your data seriously.

9. Your rights

Subject to applicable law (including the Hong Kong Personal Data (Privacy) Ordinance), you have the right to ask us to confirm what personal data we hold about you, request a copy, ask us to correct inaccuracies, or object to certain processing. To exercise any of these rights, contact us using the details below.

10. Children

Our website is directed at business buyers and is not intended for children under the age of 18. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Material changes will be highlighted on our website.

12. Contact us

For any privacy-related question or request, please contact: